April 17, 2020
The negotiators at the Federal Mediation and Conciliation Service typically thrive on face-to-face interactions with corporations, unions and agencies. That's how they build trust and settle disputes. But when a pandemic hits, in-person sessions go out the window. The service had dabbled in video mediation well before the pandemic moved everyone to their home offices. Now all mediators are equipped with at least one video platform. For how the agency's early attempts to add virtual capabilities helped prepared its mediators for this moment, Federal News Network's Nicole Ogrysko spoke with its chief strategy officer, Josh Flax. Learn more about your ad choices. Visit megaphone.fm/adchoices
