Nov. 25, 2020
Oleg Krasnov is a Customer Experience Advisor and Head of Customer Support at Miro- an online visual collaboration platform for distributed teams. Already a budding software darling, Miro saw an explosion of growth due to Covid, with ticket flows tripling or more. In this episode, Oleg shares how he managed to deal with this quantum leap in Miro's user base by relying on his extensive experience in Support recruitment and management. Oleg offers his knowledge freely, openly and honestly applying his lessons learned to real cases from his career. If you want to know how to manage in crunch time, this is the episode for you! Happy listening.