Support Heroes by Kaizo

Ep.11 Agent Care & Happiness - Magdalena Primo's Journey Home to ID90 Travel and Why She Stayed

Jan. 13, 2021

Magdalena Primo is Customer Support Supervisor at ID90 Travel- a travel platform specifically for airline employees. In this episode, we speak about the needs of agents and agent care. Magdalena chronicles her past experiences as an agent at an outsourcing firm and contrasts the lack of fulfilment she felt then to her happy home of 8 years- ID90 Travel. As well as sharing her lessons from the frontline, Maggie shares how care is at the forefront of her management style and the culture of ID90 travel, and how this pays dividends for her and her team.

Podparadise.com neither hosts nor alters podcast files. All content © its respective owners.