Jan. 20, 2021
Raúl Garreta is the Co-Founder & CEO at MonkeyLearn- a startup that applies Artificial Intelligence and Machine Learning to analyse text and empower support departments. Within the episode, we explore how support is being transformed by AI tools; how these tools are not a threat human agents but a tool to make their lives better; and how the insights that AI & Machine Learning can uncover from ticket data could blow static measures like NPS out of the water and place support as the centre-piece of customer research. We hope you enjoy this techy-twist to support!
