Support Heroes by Kaizo

Ep. 14 Satisfying Customers in a Digital World - How Kaitlin Pettersen and Intercom are driving conversational support

Feb. 3, 2021

In this episode, Kaitlin Pettersen- Senior Director of Customer Support at Intercom, elaborates on how the pandemic shifted customer interactions to the digital space, and how this has impacted support. She presents Intercom's thesis of conversational support being the way forward and offers some insights on how this can be successfully implemented.

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