Support Heroes by Kaizo

Ep.15 The Unexpected Leader - How Charlotte Ward Became a Support Leader at Snowplow

Feb. 10, 2021

In this episode, Charlotte Ward chronicles her transformation from being a shy technical support agent to becoming a vocal leader of a distributed team as Head of Support at Snowplow. At the tail-end of the show, Charlotte shares some top tips on remote management/teamwork developed from years managing and working in distributed teams. Visit snowplowanalytics.com for more info. We hope you enjoy this giggly and informative episode!

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