Support Heroes by Kaizo

Ep. 19 Top Tier Strategies for Support & Success - VP at Zapier Pam Dodrill Shares Her Knowledge

March 10, 2021

In this episode, Pam Dodrill- Vice President of Customer Support and Success at Zapier, shares top tier strategies developed from decades of support management, now applied in one of the world’s leading SaaS companies. Pam elaborates on many facets of support strategy, contrasting common practices to those she and Zapier believe to be optimal.

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