April 13, 2021
In this episode, Susana de Sousa- Senior Manager of Customer Support at Loom, elaborates on the lessons she learned while working in customer experience at Airbnb. She shares the philosophies that allowed her and the team at Loom to conquer the insane challenges presented by meteoric pandemic growth. All the while giving an honest and humble look at the trials associated with providing great support today. Enjoy!