The Michelli Experience

The Never-ending Journey to Customer Experience Excellence

Oct. 10, 2019

There are some fairly subtle and under-the-radar changes taking place for a brand about which, I have written two books (The Starbucks Experience and Leading the Starbucks Way). Let’s quickly look at five of them and what each tells us about the adaptive course Starbucks is taking toward continued customer experience excellence. neither hosts nor alters podcast files. All content © its respective owners.