June 11, 2008
This week we delve into the art of setting timelines and milestones within your business plan. After we discussed the importance of setting the bar (in terms of service levels), it's the timelines that really will determine your ultimate credibility with the senior team.
Once you define the key timelines, it's also important to have a process to revisit the project plans and to communicate variances. You need to expect that some of the initiatives will run off the track a bit and ensure you are aggressive about communicating the issues.
Running time: 7:05
Intro music is Jungle and the exit music is "Time" from Pink Floyd. Like you expected anything else.