Dec. 20, 2005
Learn how to make a hotel reservation in English in this podcast.
Slow dialog: 1:27
Fast dialog: 14:53
I just finished a huge project at work and I needed some down time. I decided to take a short vacation. I liked the idea of a long weekend out of town. My friend Sara offered to let me crash at her place in San Francisco, but I decided to stay at a hotel instead. Sara has a couple of roommates and I thought it might be too crowded.
I called the toll- free reservation number for a major hotel chain. The reservation agent was very helpful, after I got through the long phone tree.
Agent: Dutton Hotels. How may I help you today?
Jeff: I wanted to check rates and availability for your San Francisco location.
Agent: Certainly, I can help you with that. Will that be the downtown or waterfront location?
Jeff: The waterfront location.
Agent: What date do you plan to check in?
Jeff: I'd like to check in on October 12th and check out the 15th.
Agent: Okay, let me see what we have. For how many?
Jeff: One. And, if possible, I'm looking for a non-smoking room.
Agent: Sure, we have a non-smoking queen with an ocean view for $189 or a standard room with a courtyard view for $139 a night.
Jeff: I'd like to book the standard room.
Agent: Okay, your last name?
Agent: And, your first name?
Jeff: It's Jeff.
Agent: Okay, I have you booked in a standard non-smoking queen, checking in on October 12th and departing the 15th. What major credit card would you like to use to guarantee the reservation?
Jeff: A Visa.
Agent: The number and expiration?
Jeff: It's 7388- 2424-3535- 1818 and the expiration is 05/08.
Agent: Your confirmation number is PD672. Is there anything else I help you with?
Jeff: No, that's all. Thanks.
Agent: Have a nice day and thank you for calling Dutton Hotels.
Script by Dr. Lucy Tse