Jeff & Jay, hosts of the Gain Grow Retain: B2B SaaS Customer Success podcast, highlights all aspects of customer Imperative and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!
I listen to A LOT of CS podcasts and this one by far is the most tactical! The insights shared within each episode have helped me becoming a better CSM...faster. For example, their episode on being more strategic drastically helped me develop my discovery skills. Now I'm asking more open-ended questions on customer calls and this is all thanks to 1 episode on this podcast!
With deep CS expertise, Jeff and Jay have a ton to share themselves. But they do a great job of allowing that expertise to come to each episode through their guests - the questions, the responses, the conversations. The GGR title is a promise and the podcast delivers.
Genuine advice for CSMs from leaders who discuss actions, strategies that you can use internally and for the book of business you have. The range of topics mirrors a CSMs workflow, the content is relevant and specific. Highly recommend!
Jeff and Jay continue to bring forth quality content and meaningful guest conversations that incorporate real life business challenges and ways to consider how Customer Success harmonizes with internal and external stakeholders.
Jeff and Jay are undisputed thought leaders in Customer Success because they listen so well to the community of practitioners, aggregate insights from the community, and connect the community to freely and openly collaborate on best practices. That’s why I listen regularly to the Gain Grow Retain podcast by Customer Imperative.