I am a fellow food-service worker, and I regularly work late night shifts alone. I turn this on to remember why I am doing what I do. Jenee is obviously interested in her task at hand - to attempt to turn the tide against talking about others by talking to them. Listening to the different experiences of the guests reminds me that so much of what we face in this business is universal.
Give it a listen - it's honest, fun, and necessary.