July 21, 2023

How BlueKC Ranks #1 for Member Satisfaction by JD Power and Why Its So Important

Recently Blue Cross and Blue Shield of Kansas City (Blue KC) has been ranked #1 in Member Satisfaction by J.D. Power even while industry averages have declined since 2022. Find out why Blue KC’s score increased by 17 points and hear Gratia Carver, the VP and Chief Experience Officer at BlueKC explain how they meaningfully focus on prioritizing their members. Plus, we'll discuss the six JD Power examining factors and how BlueKC ranked #1 across all 6! Ryan Roth, the Sales Director at BlueKC joins us as we dive into how they achieved this honor. The J.D. Power U.S. Commercial Member Health Plan Study™, now in its 17th year, measures satisfaction among members of 147 health plans in 22 regions throughout the United States by examining six factors. You can read more about the BlueKC JD Power award here: https://bit.ly/3Dq3sNK This episode is relevant to the Kansas City Midwest Region of the country, but we feel it has information that's useful to listeners across the US. Contact me, Cary Hall: https://www.americashealthcareadvocate.com/contact-us Contact Blue Cross and Blue Shield of Kansas City: https://www.bluekc.com/ or call 816 395 3858

Also available on Apple Podcasts ↗