April 10, 2024

343. How Saks OFF 5TH is crafting customer-centric experiences

With 100 stores in the United States and Canada, 4 million loyalty program members and a robust online platform, Saks OFF 5TH continues to reimagine traditional off-price retail with a digital-first model focused on delivering a superior customer experience. On today’s show, President and CEO Rob Brooks discusses his career in retail, his leadership style and what’s next for the company. Learn more at retailgetsreal.com.

Also available on Apple Podcasts ↗