August 20, 2026
Allen Dine: ER-Level Care, Delivered to Your Front Door | Ep 1308
In this episode of The Digital Executive Podcast, host Brian Thomas sits down with Allen Dine, Chief Business Officer at Care2You, to explore what it actually takes to deliver emergency and hospital-level care inside someone's home — and how AI is making that possible at scale across one of the most complex urban environments in the world. Allen opens by tracing a career defined by a refusal to wait for someone else to solve the problem, from learning SQL to build his own data warehouse to deploying AI voice agents for patient intake — because in home care, if you want change, you have to build it yourself. He then walks through how Care2You uses voice AI for the highest-stakes first contact in healthcare: patient intake screening. The agents collect vitals, demographics, and recent history, cut a five-minute clinical call to under two minutes, and flag red flags — but they never make clinical decisions. Every conversation is fully audited so clinicians can review exactly what happened before stepping in, keeping the human always in the loop and the process never a black box. The dispatch and routing challenge gets equal attention: matching the right clinician to the right patient across New York City's five boroughs in real time, accounting for traffic, acuity, and a patient load that isn't fully known until the day unfolds. AI compresses what used to take ten minutes of dispatcher judgment into seconds, presenting ranked options that humans can override and adjust. Allen closes with a vision of hospital-at-home that goes beyond just moving the site of care — arguing that the real opportunity is educating patients about what conditions can be safely and comfortably treated at home, so that recovery happens surrounded by family, pets, and familiar routines rather than hospital walls, at lower cost to everyone involved. If you liked what you heard today, please leave us a review - Apple or Spotify. Learn more about your ad choices. Visit megaphone.fm/adchoices
Also available on Apple Podcasts